IT Help Desks

Articles

Help Desk Contractor Negligence in Question as Clorox Sues Cognizant Over Cyber Attack
ByWei Chieh Lim July 30, 2025

The massive 2023 cyber attack on Clorox is raising some legal questions about help desk obligations, as the cleaning products giant is suing former contractor Cognizant for allegedly letting the attackers in the door.

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Articles

String of Attacks on UK IT Help Desks Tied to Repeatable Social Engineering Approach
ByWei Chieh Lim May 13, 2025

Marks & Spencer and Co-op had reported that their IT help desks were convinced by a caller to reset an employee password. DragonForce has claimed credit for the attacks, all of which impacted major UK retailers, including Harrods.

Read More String of Attacks on UK IT Help Desks Tied to Repeatable Social Engineering Approach